Telecoms industry training

About Support to Win.tv

Support to Win.tv, is the hosted telephony support service from Train to Win.tv, the leading telecoms training company for the channel. We’ve used our decades of expertise in training and development and merged it with an unparalleled knowledge of the platforms in the market to create a truly differentiated support service.

What we do

We provide a fully managed service, which takes care of all non-commercially impacting change requests by end users. This includes all Moves, Add’s, Changes and Provisioning of services.

Our service offering includes:

Set up and provisioning of services and users
We can log in and show how, not just do
Webinars on FAQ by all customers
Customer specific improvement sessions based on requests & tickets
Webinars based on users (sales\reception\support\office)
Getting the most out of the system webinars
New user webinars
Upsell webinars

With our expert overlay service, we dovetail seamlessly into your business ensuring customers get the best possible experience, without you needing to upskill or invest in your own engineers and allowing you to focus on running your business.

Why Work with Us?

We help you stand out from the crowd, have happier customers, who ultimately cost you less to support whilst generating additional revenue for your business.

Remove the headache: Let us remove the headache of looking after end users. Whether you are an ISP adding voice to your portfolio or a start-up business focusing on growth, we allow you can focus your time and effort elsewhere.
Stand out from the crowd: Differentiate yourself against the competition by providing your customers with access to expertise, ensuring you can differentiate against the competition.
Have happy Customers: Our Managed Support services are proven to provide a better customer experience which means you have stickier customers who call you less and are more engaged.
Reduce Cost: When you decide to work with Support to Win.tv we remove the need to invest in expensive systems, staff or set up. We handle these queries, meaning you receive less support calls into your existing support desk, reducing your cost to support your customers.
Reduce the need to change: Don’t change what you do today. Our service means you don’t have to worry about adding additional processes and procedures into your business.
Increase business scalability & agility: Our service ensure you remain both scalable and agile, allowing you to meet any unexpected changes in demand. Whether you have to add 10 or 1000 users, you don’t have to worry about the impact it has on your business.
Simple, flexible pricing: We offer simple, straight forward pricing, which is flexible and easy to budget for.
Sell more, work less: Through our ongoing engagement, we can introduce customers to additional services or new features, helping you to sell more without having to do anything.

Why we are different

We go the extra mile

We understand how important your customers are and that you need to make them feel loved, whilst also ensuring they know how to get the most from their system.

Ongoing improvement ethos

As part of our ongoing improvement ethos, we provide managed monthly webinars covering:

Getting the most out of the system
Users
Upsell campaigns

Unrivalled Expertise

Let our experts look after your customers. We have years of experience in the telecoms industry meaning your customers are in the best possible hands. We have experience in all of the major platforms from the industry’s leading providers, including BT Wholesale, Gamma, NFON, TelcoSwitch and Broadsoft.

Outsource or learn – It’s up to you!

Support to Win.tv can take away the heavy lifting involved in managing customer change requests or we can show customers how to do it for themselves. Our service ranges from initial on-site training, factors in ongoing support and includes the in-life management of the service.

Designed for the Channel

Our service has been designed from the ground up, with the channel in mind. We offer partner branded services including: