Hosted telephony support expertise your business can count on
Support to Win.tv, is the hosted telephony support service from Train to Win.tv, the leading telecoms training company for the channel. We’ve used our decades of expertise in training and development and merged it with an unparalleled knowledge of the platforms in the market to create a truly differentiated support service.
We provide a fully managed service, which takes care of all non-commercially impacting change requests by end users. This includes all Moves, Add’s, Changes and Provisioning of services.
Our service offering includes:
With our expert overlay service, we dovetail seamlessly into your business ensuring customers get the best possible experience, without you needing to upskill or invest in your own engineers and allowing you to focus on running your business.
We help you stand out from the crowd, have happier customers, who ultimately cost you less to support whilst generating additional revenue for your business.
We go the extra mile
We understand how important your customers are and that you need to make them feel loved, whilst also ensuring they know how to get the most from their system.
Ongoing improvement ethos
As part of our ongoing improvement ethos, we provide managed monthly webinars covering:
Let our experts look after your customers. We have years of experience in the telecoms industry meaning your customers are in the best possible hands. We have experience in all of the major platforms from the industry’s leading providers, including BT Wholesale, Gamma, NFON, TelcoSwitch and Broadsoft.
Outsource or learn – It’s up to you!
Support to Win.tv can take away the heavy lifting involved in managing customer change requests or we can show customers how to do it for themselves. Our service ranges from initial on-site training, factors in ongoing support and includes the in-life management of the service.
Designed for the Channel
Our service has been designed from the ground up, with the channel in mind. We offer partner branded services including:
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Telephone: 0333 006 9999