Resources

Explore our content and discover the latest customer stories,
news and tips from our expert team.

NEWS

The Support Column: Act now on Skype end-of-life opportunities

Just a few weeks remain until Microsoft ‘retires’ Skype for Business (S4B) Online on 31st July. Anyone intent on running after that date will find it unavailable. Not so much ‘retired’ as ‘buried’!.

NEWS

The Support Column: ‘Good migrations’ unlock M&A value

The Support Column: ‘Good migrations’ unlock M&A valueMarch 20202020 looks set to be another busy year for comms entrepreneurs and private equity investors keen to realise value from mergers and acquisitions (M&A) in our industry.

NEWS

The Support Column: How discovery will be key to the recovery

Let me take you on a voyage of discovery. It will only take a minute.In a typical customer comms project, the discovery phase of obtaining detailed, multi-site PBX settings information could take days or weeks.

NEWS

The Support Column: Jump the queue on contact centre adoptions

We're supposed to be on our way out of this pandemic, but nobody seems to have told contact centres. I know plenty capitaliseon cloud technology to allow agents to work from home, thereby negating the "due to Covid wait times are 30 minutes longer" excuse. It just never seems to be any of the ones I need to call!

NEWS

The Support Column: No excuses this time

The first wave of lockdowns saw the best of the channel. It also saw the best of its customers too. More often than not, partners could rely on at least a little patience and understanding from customers, as they dealt with unprecedented restrictions anddemands

NEWS

The Support Column: The channel’s 2021 opportunities start here

I won’t waste your time telling you what you already know about 2020. Covid. Uncertainty. Lockdown. Disruption. Suffering. Fear. But is negativity the whole story? I hesitate to ask in case of upsetting anyone, but it’s a very valid question: “Has this year been ALL bad?”

NEWS

The Support Column: Time to take pride in comms support

This lockdown is showing us who the real heroes are. And while NHS professionals, delivery drivers and shop workers are each worth their weight in gold, we shouldn’t be shy about celebrating the work of comms support professionals during this difficult time, says Tamsin Deutrom-Yue, Managing Director at Support to Win.

NEWS

The Support Column: You’ll struggle to ace UC with Teams if you can’t get telephony over the net

I miss Wimbledon, though I’m no tennis player. It’s like implementing and supporting comms solutions, rather than selling them: you get prime courtside seats at an elite tournament where global champions and local heroes go head-to-head.

NEWS

What about switching betweenUCaaS providers? 4 things you can’t afford to overlook

We’ve all heard “ditch your traditional PBX for cloud UC’' and “switch from on-prem UC to full blown UCaaS”, but, despite the growing maturity of the market, we hear far less about the issues surrounding next gen platform-to-platform switching; be it hosted to cloud, UCaaS to UCaaS or combinations thereof.

NEWS

Virtual PBX audits clear comms migrations for takeoff as Support to Win launches switching service

Managed support services company, Support to Win, is helping comms providers make temporary customer switches into permanent migrations using new automated data discovery software that removes the need for going onsite.

NEWS

New Support to Win apprenticeships invest in the next generation of UC talent

Support to Win has hired two new apprentices as it gears up for growth during the remainder of the year and into 2022. Marwan Cuthbert and Bradley Cowley have joined the Support to Win team as part of a unique Level-3 apprenticeship to become Unified Communications Technicians.

NEWS

Telent’s university UCaaS success with Support to Win backing

Support to Win has teamed up with Telent to help a top UK university successfully manage seismic changes in communications demand brought about by the Covid pandemic.

NEWS

Support to Win helps comms resellers bounce back in sustainable steps

Comms partners planning a summertime restart to business-as-usual can de-risk their return to stability and growth with help from managed support services company, Support to Win.

NEWS

M&A valuations rest on successful client consolidations says Support to Win

M&A activity in the UK comms sector has fewer obstacles to overcome thanks to new risk-free ways of achieving rapid post-merger consolidations of customers onto a single platform, says Support to Win.

GUIDE

The Business Guide to Successful and Strategic Telecoms Migrations

Any migration of customers is a tough task, fraught with technical pitfalls, significant drains on internal resource and adoption delays. Getting it wrong risks customer dissatisfaction with implications on churn and brand reputation. Getting it right extracts valuable synergies and enables rapid competitive advantage.

GUIDE

6 signs you need UC professional services

Time is money and many partners are spending it on both selling and supporting their UC and telephony customers. That model may not be broken at your business, but it is optimised? Are your sales and support operations both performing at 100% their potential, and do you have scope to grow?

GUIDE

21 Things to Look Forward to in 2021

2021, the year that promises so much, began with the UK continuing to live and work under full lockdown. We’ve created this short “Optimist’s Guide” to remind our industry what we can all still look forward to.

GUIDE

How to choose the best partner for your strategic migration opportunity

If you’ve ever considered switching your communications platform, now might be the best time to it. Look at it this way: your motivating factors for migrating customers across to a new system are unlikely to change – you still want to manage your supply chain to maximise profitability – so why wait to act upon those factors to minimise business disruption and gain benefits ahead of everyone else?

GUIDE

How the telecoms channel can keep moving during the coronavirus outbreak

Telecom providers are playing a crucial role in the national effort to keep the UK economy moving during this unprecedented public health emergency. As homeworking fast becomes the norm, and people naturally turn to voice and video communications to stay connected in the absence of physical contact, the critical question is this: how do we ensure the telecoms channel keeps moving too?

GUIDE

Building the Business Case for Automated PBX Audits

In customer comms projects, the discovery phase of obtaining detailed, multi-site PBX settings information is vitally important. This step is particularly critical in the pre-sales process for onboarding customers, planning upgrades or migrating them to new solutions because, without it, you are 'flying blind'

GUIDE

5 Obstacles To A Successful Large-scale MS Teams Deployment

This might be your first MS Teams deployment but there are well-trodden footsteps you can follow in to step around, rather than into, some thorny problems. Overcoming the 5 obstacles below will be crucial to getting it right first time, avoiding project overruns and ensuring business continuity.

CUSTOMER STORY

The Virtual, White-Labelled Support Team

Fuelling growth and inspiring confidence for high-flying reseller to go after bigger, more complex deals

CUSTOMER STORY

Equipping Cloud Telephony’s Next Generation of Channel Partners

Enabling NFON to nurture growth among general IT resellers and provide red carpet installs for major customer wins

CUSTOMER STORY

Underpinning Customer Success

Configuring new customer deployments for partners of Akixi, the call and contact analytics software provider

CUSTOMER STORY

Safeguarding ROI from M&A

Removing risk and pain from platform migrations for acquisitive cloud comms operator

DATA SHEETS

ACADEMY

Create a lasting legacy of support skills and knowledge to exploit

DATA SHEETS

DEPLOY

Remove the risks of onboarding customers to a new telephony/UC service

DATA SHEETS

DESIGN

Define a purpose-built solution to your business opportunity

DATA SHEETS

DISCOVER

Unlock data insights in minutes with no need to ask the client or maintainer

DATA SHEETS

IN-LIFE

Outsource customer care management under your own brand

DATA SHEETS

MIGRATE

Enable strategic shifts in platform and network