Resources
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NEWS
NEWS
Looking back on a decade of Support to Win, it could easily be described as determined, delightful, dogged or decisive. There’s certainly never been a dull moment!
NEWS
Tough timescales demand dynamic approach to user migration and deployment of 250+ IP handsets
NEWS
Meet Steve, the first point of contact who hits all the right notes.
NEWS
It’s typical of Support to Win’s Chris Morris that he’s on the road when you talk to him. If he’s not travelling, he’s teaching, and it always seems to have been that way.
NEWS
Getting to know a new UCaaS platform can be daunting for non-tech professionals. In spite of their intuitive user interfaces, people can’t just be left to work them out for themselves.
NEWS
Support to Win (STW) today announced it is implementing the Mind charity’s Mental Health at Work Commitment to highlight the importance of neurodiversity in the technology sector – starting within its own organisation.
NEWS
Geese are known for their magnificent migrations. It’s why the telecom migrations team at Support to Win are fondly referred to as ‘the goslings’ – baby geese! We caught up with a gosling who may have started out newly hatched but is now leading the way with years of hard-won expertise!
NEWS
Accelerates and converts projects that might otherwise be unfeasible
NEWS
Ops team grows in line with 2023 business expansion
NEWS
Recognition follows unprecedented innovation and customer success in UCaaS and CCaaS channels
NEWS
New Support to Win product ensures significantly faster and problem-free integration projects regardless of technology.
NEWS
Contact centres, eh? More to the point – CCaaS. No longer the preserve of big-scale specialists, cloud tech opens the CC market up to more players. But who’ll manage the project implementation, particularly the fiddly voice bits?
NEWS
Some comms and contact centre deployments require the seemingly impossible. The devil’s in the detail – and it’s always ready to bite you in the behind – especially when migrating complex configurations from old to new.
NEWS
We got such a great response to my last column about smartsourcing. Smartsourcing – if you didn’t know – is when partners flexibly outsource specific elements of technical operations.
NEWS
Technical projects have a huge part to play in maximising strategic value. Take M&A for example, where activity has been at record levels in the comms industry
NEWS
More comms partners are flexibly bringing in technical and operational expertise on new projects when it suits them.
NEWS
“Getting the order isn’t the problem, it’s getting paid.” Sound familiar? Comms dealers up and down the country share the same pain, but not because customers can’t afford the bills.
NEWS
There are two tribes in the ICT channel eyeing big opportunities in UCaaS and collaboration in two different ways.
NEWS
I miss Wimbledon, though I’m no tennis player. It’s like implementing and supporting comms solutions, rather than selling them: you get prime courtside seats at an elite tournament where global champions and local heroes go head-to-head.
NEWS
Just a few weeks remain until Microsoft ‘retires’ Skype for Business (S4B) Online on 31st July. Anyone intent on running after that date will find it unavailable. Not so much ‘retired’ as ‘buried’!.
NEWS
The Support Column: ‘Good migrations’ unlock M&A valueMarch 20202020 looks set to be another busy year for comms entrepreneurs and private equity investors keen to realise value from mergers and acquisitions (M&A) in our industry.
NEWS
Let me take you on a voyage of discovery. It will only take a minute.In a typical customer comms project, the discovery phase of obtaining detailed, multi-site PBX settings information could take days or weeks.
NEWS
We're supposed to be on our way out of this pandemic, but nobody seems to have told contact centres. I know plenty capitaliseon cloud technology to allow agents to work from home, thereby negating the "due to Covid wait times are 30 minutes longer" excuse. It just never seems to be any of the ones I need to call!
NEWS
The first wave of lockdowns saw the best of the channel. It also saw the best of its customers too. More often than not, partners could rely on at least a little patience and understanding from customers, as they dealt with unprecedented restrictions anddemands
NEWS
I won’t waste your time telling you what you already know about 2020. Covid. Uncertainty. Lockdown. Disruption. Suffering. Fear. But is negativity the whole story? I hesitate to ask in case of upsetting anyone, but it’s a very valid question: “Has this year been ALL bad?”
NEWS
This lockdown is showing us who the real heroes are. And while NHS professionals, delivery drivers and shop workers are each worth their weight in gold, we shouldn’t be shy about celebrating the work of comms support professionals during this difficult time, says Tamsin Deutrom-Yue, Managing Director at Support to Win.
NEWS
I miss Wimbledon, though I’m no tennis player. It’s like implementing and supporting comms solutions, rather than selling them: you get prime courtside seats at an elite tournament where global champions and local heroes go head-to-head.
NEWS
We’ve all heard “ditch your traditional PBX for cloud UC’' and “switch from on-prem UC to full blown UCaaS”, but, despite the growing maturity of the market, we hear far less about the issues surrounding next gen platform-to-platform switching; be it hosted to cloud, UCaaS to UCaaS or combinations thereof.
NEWS
Managed support services company, Support to Win, is helping comms providers make temporary customer switches into permanent migrations using new automated data discovery software that removes the need for going onsite.
NEWS
Support to Win has hired two new apprentices as it gears up for growth during the remainder of the year and into 2022. Marwan Cuthbert and Bradley Cowley have joined the Support to Win team as part of a unique Level-3 apprenticeship to become Unified Communications Technicians.
NEWS
Support to Win has teamed up with Telent to help a top UK university successfully manage seismic changes in communications demand brought about by the Covid pandemic.
NEWS
Comms partners planning a summertime restart to business-as-usual can de-risk their return to stability and growth with help from managed support services company, Support to Win.
NEWS
M&A activity in the UK comms sector has fewer obstacles to overcome thanks to new risk-free ways of achieving rapid post-merger consolidations of customers onto a single platform, says Support to Win.
GUIDE
Any migration of customers is a tough task, fraught with technical pitfalls, significant drains on internal resource and adoption delays. Getting it wrong risks customer dissatisfaction with implications on churn and brand reputation. Getting it right extracts valuable synergies and enables rapid competitive advantage.
GUIDE
Time is money and many partners are spending it on both selling and supporting their UC and telephony customers. That model may not be broken at your business, but it is optimised? Are your sales and support operations both performing at 100% their potential, and do you have scope to grow?
GUIDE
2021, the year that promises so much, began with the UK continuing to live and work under full lockdown. We’ve created this short “Optimist’s Guide” to remind our industry what we can all still look forward to.
GUIDE
If you’ve ever considered switching your communications platform, now might be the best time to it. Look at it this way: your motivating factors for migrating customers across to a new system are unlikely to change – you still want to manage your supply chain to maximise profitability – so why wait to act upon those factors to minimise business disruption and gain benefits ahead of everyone else?
GUIDE
Telecom providers are playing a crucial role in the national effort to keep the UK economy moving during this unprecedented public health emergency. As homeworking fast becomes the norm, and people naturally turn to voice and video communications to stay connected in the absence of physical contact, the critical question is this: how do we ensure the telecoms channel keeps moving too?
GUIDE
In customer comms projects, the discovery phase of obtaining detailed, multi-site PBX settings information is vitally important. This step is particularly critical in the pre-sales process for onboarding customers, planning upgrades or migrating them to new solutions because, without it, you are 'flying blind'
GUIDE
This might be your first MS Teams deployment but there are well-trodden footsteps you can follow in to step around, rather than into, some thorny problems. Overcoming the 5 obstacles below will be crucial to getting it right first time, avoiding project overruns and ensuring business continuity.
CUSTOMER STORY
Simplified, accelerated S4B to Teams migration thanks to DNA from Support to Win
CUSTOMER STORY
Fuelling growth and inspiring confidence for high-flying reseller to go after bigger, more complex deals
CUSTOMER STORY
Enabling NFON to nurture growth among general IT resellers and provide red carpet installs for major customer wins
CUSTOMER STORY
Configuring new customer deployments for partners of Akixi, the call and contact analytics software provider
CUSTOMER STORY
Removing risk and pain from platform migrations for acquisitive cloud comms operator
DATA SHEETS
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