Resources

Any migration of customers is a tough task, fraught with technical pitfalls, significant drains on internal resource and adoption delays. Getting it wrong risks customer dissatisfaction with implications on churn and brand reputation.

Time is money and many partners are spending it on both selling and supporting their UC and telephony customers. Is your model optimised? Are your sales and support operations performing at 100% their potential?

2021, the year that promises so much, began with the UK continuing to live and work under full lockdown. We've created this short "Optimist's Guide" to remind our industry what we can all still look forward to.

If you've ever considered switching your communications platform, now might be the best time. Your motivating factors for migrating customers are unlikely to change – so why wait to minimise business disruption?

Telecom providers are playing a crucial role in the national effort to keep the UK economy moving during this unprecedented public health emergency. How do we ensure the telecoms channel keeps moving too?

In customer comms projects, the discovery phase of obtaining detailed, multi-site PBX settings information is vitally important. Without it, you are 'flying blind'.

This might be your first MS Teams deployment but there are well-trodden footsteps you can follow to step around some thorny problems. Overcoming these 5 obstacles will be crucial to getting it right first time.

Simplified, accelerated S4B to Teams migration thanks to DNA from Support to Win.

Fuelling growth and inspiring confidence for high-flying reseller to go after bigger, more complex deals.

Enabling NFON to nurture growth among general IT resellers and provide red carpet installs for major customer wins.

Configuring new customer deployments for partners of Akixi, the call and contact analytics software provider.

Removing risk and pain from platform migrations for acquisitive cloud comms operator.

Helping customers succeed in their new contact centre.

Complete customer care for BAU or post-project implementations and migrations.

Order management and provisioning of UCaaS/CCaaS and related services aligned with your unique workflow.

How we can onboard, upskill and enable your partners to sell and support services to a standardised level.

Discovery, readiness and other pre-flight checks prior to customer migration.

Our software development capabilities for integrating contact centres and hosted platforms with underlying CRMs and other platforms.

Create a lasting legacy of support skills and knowledge to exploit.

Remove the risks of onboarding customers to a new telephony/UC service.

Define a purpose-built solution to your business opportunity.

Unlock data insights in minutes with no need to ask the client or maintainer.

Outsource customer care management under your own brand.

Enable strategic shifts in platform and network.