What we do

Our professional and support services generate lasting value throughout the customer lifecycle.

Take what you need, and create new bespoke services to fit your unique requirement

Design Discover Deploy Migrate In-Life Academy

Design

Defining a purpose-built solution to your business opportunity

Expect to have your assumptions challenged and plans tested as we engage with your opportunity and nail down a solution.

We’ve learned that no two telephony/UC support requirements are the same. Whatever you aim to achieve technically or commercially, we will create a project or ongoing service with the right people, processes and technology to make it happen. When it comes to technical support, we’ll lead your team, augment your team or be your team – whatever you need.

Our approach to solution design completes quickly but carefully. You are trusting us with your customers, after all.

Discover

Unlocking data insights in minutes with no need to ask the client or maintainer

Our automated data discovery process can remotely interrogate all existing settings of any connected PBX with no need to visit sites.

This means faster client acquisition, onboarding and migration, without complicating new relationships with requests for detailed information or risking delays caused by third parties.

In complex multi-site, multi-system environments, we can reduce the discovery phase from 6 weeks down to just a few hours – giving you complete, real-time data collected, collated and cross-referenced without human error.

Deploy

Removing the risks of onboarding customers to a new telephony/UC service

Customer experience is key to maximising recurring revenues in today’s subscription-based telephony/UC market – and it starts with a smooth deployment.

Our comprehensive knowledge of telephony/UC platforms delivers instant value to any deployment strategy, whether onsite for a major new corporate customer or remotely for whatever number of new business subscribers.

Through everything from hands-on project management to desk-based guided installations, our goal is getting customers up and running quickly and successfully, removing the deployment burden and minimising follow-up queries.

Migrate

Enabling strategic shifts in platform and network

You want to transform your technology strategy to tap-into new market opportunities or enable M&A – but migrating customers across platforms and networks is fraught with danger and requires skills and resources you simply don’t have…

We believe that the challenges of large-scale customer migration should never hold you back. Our migration methodology has been perfected to ensure success to appropriate timescales and with minimal disruption.

We sit across all vendor technologies, making us uniquely positioned to handle major migration projects for operators and service providers, be it from platform to platform, network to network, on-prem to hosted or TDM to IP.

In-Life

Outsourced customer care management under your own brand

Our In-Life services allow you to meet your customers’ ongoing support needs without investing in internal support skills or infrastructure.

We’ll help you draw-up SLAs for adds, moves and changes, and deliver on them. We’ll give you an engineer-staffed support contact centre and ticketing system that delivers excellent customer care under your brand. And because we are telecoms experts, even the most difficult technical queries can be resolved with confidence.

All this allows you to upscale your operations and stay focused on your strengths. Above all, it makes you look good without having to lift a finger.

Academy

Creating a lasting legacy of support skills and knowledge to exploit

We can build lasting value for your business by upskilling your people and instituting processes that build your own support organisation.

Keep us at arm’s length, if that’s what you prefer, or bring us closer to mentor your internal team on all facets of technical support excellence. If one day you become self-sufficient – we’ll put that down as a win.

It’s all part of our flexible approach to enabling and inspiring you to achieve your short and long-term business goals.

OUR TECHNOLOGY

First things first: all our services are technology agnostic. Our objective is to serve the market.

We’ve stayed ahead of UCaaS evolution, getting in early to embed know-how and proven skills in Microsoft Teams and direct routing as the first implementations came on stream. Ourcomprehensive knowledge base encompasses telephony application servers and value-added services platforms like BroadWorks and Asterisk, cloud PBX systems like Gamma Horizon and NFON, and the whole panoply of proprietary phone systems across virtual, hosted and on-premise.

And we go even deeper down into networks and higher up into applications than that, from provisioning last-mile links to scripting code.

There are just too many technologies to list here. Besides, we’re adding new skills all the time!

Your Challenge

It’s a complex and fast-moving telecoms market out there – fertile ground for your business to flourish.

Wherever you sit in the food chain, project complexity and technical skills gaps shouldn’t block your strategic opportunities. Running the right technical support capability doesn’t have to be a drag on your business.

Find out how we overcome these familiar challenges: